Carr: Georgia Leads States in Reaching Settlement with Equifax, Secures $425M in Consumer Restitution

July 22, 2019

ATLANTA, GA — Attorney General Chris Carr today announced that a coalition of 50 attorneys general, including 48 states, the District of Columbia, and the Commonwealth of Puerto Rico, has reached a settlement with Equifax as the result of an investigation into the 2017 data breach. Georgia played a leading role in this investigation which found that Equifax’s failure to maintain a reasonable security system enabled hackers to penetrate its systems, exposing the data of 56 percent of American adults—the largest-ever breach of consumer data. The attorneys general secured a settlement with Equifax that includes a Consumer Restitution Fund of up to $425 million, a $175 million payment to the states and injunctive relief, which also includes a significant financial commitment. This is the largest data breach enforcement action in history.

“As I stated at the beginning of this investigation, our primary responsibility is to protect the consumers of Georgia, millions of whom, through no fault of their own, had their personal information compromised in this data breach,” said Attorney General Chris Carr. “I am pleased that our office played a significant role in this investigation, obtaining a fair and appropriate settlement, ensuring substantial consumer relief and requiring the implementation of robust security measures to protect against future exposure of consumers’ private data.” 

On September 7, 2017, Equifax, one of the largest consumer reporting agencies in the world, announced a data breach affecting more than 147 million consumers—nearly half of the U.S. population. Breached information included Social Security numbers, names, dates of birth, addresses, credit card numbers, and in some cases, driver’s license numbers.

Shortly after, a coalition that grew to 50 attorneys general launched a multi-state investigation into the breach. The investigation found that the breach occurred because Equifax failed to implement an adequate security program to protect consumers’ highly sensitive personal information. Despite knowing about a critical vulnerability in its software, Equifax failed to fully patch its systems. Moreover, Equifax failed to replace software that monitored the breached network for suspicious activity. As a result, the attackers penetrated Equifax’s system and went unnoticed for 76 days.

Under the terms of the settlement, Equifax agreed to provide a single Consumer Restitution Fund of up to $425 million—with $300 million dedicated to consumer redress. If the $300 million is exhausted, the Fund can increase by up to an additional $125 million. The company will also offer affected consumers extended credit-monitoring services for a total of 10 years.

Consumers who are eligible for redress will be required to submit claims online or by mail. Paper claims forms can also be requested over the phone. Consumers will be able to obtain information about the settlement, check their eligibility to file a claim, and file a claim on the Equifax Settlement Breach online registry. To receive email updates regarding the launch of this online registry, consumers can sign up at ftc.gov/Equifax. Consumers can also call the settlement administrator at 1-833-759-2982 for more information. The program to pay restitution to consumers will be conducted in connection with settlements that have been reached in the multi-district class actions filed against Equifax, as well as settlements that were reached with the Federal Trade Commission and Consumer Financial Protection Bureau. The https://www.EquifaxBreachSettlement.com online registry page is now available.

Equifax has also agreed to take several steps to assist consumers who are either facing identity theft issues or who have already had their identities stolen, including, but not limited to:

  • making it easier for consumers to freeze and thaw their credit;
  • making it easier for consumers to dispute inaccurate information in credit reports; and
  • requiring Equifax to maintain sufficient staff dedicated to assisting consumers who may be victims of identity theft. 

Equifax has also agreed to strengthen its security practices going forward, including, among other things:

  • reorganizing its data security team;
  • minimizing its collection of sensitive data and the use of consumers’ Social Security numbers;
  • performing regular security monitoring, logging and testing;
  • employing improved access control and account management tools;
  • reorganizing and segmenting its network; and
  • reorganizing its patch management team and employing new policies regarding the identification and deployment of critical security updates and patches. 

Equifax also agreed to pay the states a total of $175 million, $7,181,455.28 of which will be paid to Georgia.

Our office led this investigation in conjunction with Illinois, the District of Columbia, Maryland, California, Florida, Pennsylvania, Ohio, Connecticut, New Jersey and New York.  Other attorneys general participating in this settlement include Alabama, Alaska, Arizona, Arkansas, Colorado, Delaware, Hawaii, Idaho, Iowa, Kansas, Kentucky, Louisiana, Maine, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Mexico, North Carolina, North Dakota, Oklahoma, Oregon, Rhode Island, South Carolina, South Dakota, Tennessee, Utah, Vermont, Virginia, Washington, Wisconsin and Wyoming.  Also joining are Texas, West Virginia and the Commonwealth of Puerto Rico.